Sobre a organização
Jhpiego is an international non-profit health organization affiliated with Johns Hopkins University, dedicated to transforming healthcare for women and families worldwide. In Mozambique, it supports the Ministry of Health and the strengthening of public health systems, maintaining offices in Maputo and several provinces.
Descrição da função
Purpose and Scope of the Position:
The IT Manager leads the Information Technology function for Jhpiego Mozambique, ensuring staff in Maputo and provincial offices have access to secure, reliable, and modern technology. Moving beyond traditional IT infrastructure, this role acts as a strategic technology advisor to country leadership, focusing on service performance (SLAs), cybersecurity, data protection, responsible AI, automation, and hybrid work enablement.
Key Responsibilities:
- IT Leadership and Strategy: Develop annual IT work plans aligned with Jhpiego’s global strategy, manage budgets, vendors, contracts, and software licensing.
- Service Management (SLA): Manage a ticket-based helpdesk, monitor external vendor service levels (SLAs), track incident trends, and drive continuous improvement.
- Cybersecurity and Risk Mitigation: Implement security controls (MFA, encryption, conditional access), lead anti-phishing awareness, manage backups, and maintain disaster recovery plans.
- Cloud, Infrastructure & Hybrid Work: Administer Microsoft 365 platforms, modern device management, and ensure robust network connectivity across provincial offices.
- AI, Automation & Digital Innovation: Champion the safe and productive use of approved AI tools, identify workflow automation opportunities, and support digital health tools.
Requisitos
Academic Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related field (Master’s degree is an advantage).
Professional Experience:
- Minimum of 7 years of progressive IT experience, including at least 3 years in a supervisory or IT management role (5 years required if holding a relevant Master’s degree).
- Proven experience managing IT across geographically dispersed offices, administering Microsoft 365, networks, identity management, and cybersecurity.
- Experience within international NGOs or medium-to-large organizations is preferred; practical experience with AI tools and automation is a strong advantage.
Professional Certifications (Preferred):
- ITIL 4 Foundation, Microsoft 365/Azure Administrator, CompTIA Security+, CISM, CISSP, CCNA, or equivalents.
Como candidatar-se
Interested candidates must submit their application through the official careers portal at www.jhpiego.org/careers.
(Note: The selected candidate will undergo a pre-employment background investigation. Jhpiego is an Equal Opportunity Employer).
Application External Link Jhpiego Official Careers Portal: https://jobs-jhpiego.icims.com/jobs/8317/it-manager/job?source=planetvagas