Sobre a organização
CDM (Cervejas de Moçambique), a subsidiary of the AB InBev group, is the leading beverage company in Mozambique and one of the largest in Africa. The company fosters a culture of innovation, resilience, and passion for talent, connecting local teams to global networks. Committed to shaping a sustainable and impactful future, CDM and AB InBev invest in team development and the expansion of their technology operations across the consumer packaged goods (CPG/FMCG) sector.
Descrição da função
PRIMARY PURPOSE OF THE ROLE
The IT Operations Manager acts as the single point of accountability for technology service delivery and operational performance in Mozambique. This role leads the local Tech strategy to ensure the availability, stability, and seamless integration of core IT services (end-user, infrastructure, network, and applications). The IT Operations Manager leads the local IT team while collaborating with regional (Africa) and global technology counterparts to align systems with business goals and drive continuous innovation.
KEY RESPONSIBILITIES AND DUTIES
- Operations & Technical Support: Oversee day-to-day IT system operations in Mozambique, including providing hands-on technical support when required; ensure the availability, stability, and performance of core IT services.
- Incident & Process Management: Act as the primary owner for major incidents, root cause analysis, and corrective actions; ensure effective execution of IT service management processes (incident, problem, and change management).
- Strategic Alignment & Project Management: Implement and support IT strategies aligned with business goals; manage IT projects to ensure completion within set timelines and budget constraints.
- Leadership & Team Development: Provide direct leadership, guidance, and mentorship to the local IT team, cultivating talent and fostering a culture of continuous improvement and innovation.
- Compliance & Supplier Management: Ensure full compliance with internal and external IT standards, policies, and regulations; manage performance and relationships with technology suppliers.
Requisitos
Academic Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
Mandatory Professional Experience:
- At least 6 to 8 years of experience in Tech management operations, preferably within the Consumer Packaged Goods (CPG / FMCG) industry.
- Proven track record of managing Tech Operations and leading teams.
Technical Skills & Competencies:
- Hands-on exposure to ERP systems (e.g., SAP, Syspro) within a manufacturing or FMCG environment.
- Strong project management skills and demonstrated ability in cross-functional collaboration.
- Proven experience in managing technology suppliers and vendors.
Soft Skills & Behavioral Attributes:
- Proven ability to influence without direct authority in complex, matrixed organizations.
- Pragmatic problem-solving mindset with strong decision-making capabilities.
- Ability to operate independently in ambiguous, high-pressure, and resource-constrained environments.
- Excellent communication skills with the ability to engage stakeholders across all organizational levels.
Como candidatar-se
Interested candidates meeting the minimum requirements must submit their application electronically through the official AB InBev / CDM recruitment portal.
Job Requisition ID: 30097894
Online Submission: Click the “Candidatar-se” / “Apply” button on the official careers portal: https://wd1.myworkdaysite.com/pt-BR/recruiting/abinbev/GHQ/job/IT-Operations-Manager_30097894?source=planetvagas
Application Deadline: October 7, 2026.
AB InBev is an equal opportunity employer. Management reserves the right to utilize additional relevant criteria during shortlisting).